IT Technician (Level 1)

A place is waiting for you!

Cain Lamarre is the best-established and one of the largest law firms in Quebec. With 15 offices and 550 resources, including nearly 300 legal professionals, lawyers, and notaries active in all areas of law, combined with deeply rooted values that put people first, we can offer you a stimulating career in a welcoming environment.

PROFILE

The Level 1 IT Technician is responsible for ensuring the smooth day-to-day operation of the firm’s IT systems. As the first point of contact for technical support, this individual provides prompt, courteous, and effective assistance to users, both on-site and remotely. They contribute to the stability, security, and evolution of the technological environment, while exemplifying outstanding customer service.

KEY RESPONSABILITIES

Technical Support for Users

• Provide first-level support for IT issues (hardware, software, network) to internal users in person or remotely, in accordance with established procedures;
• Record, track, and document requests in the ticketing system, ensuring rigorous follow-up from creation to resolution.

Equipment Installation and Maintenance

• Install, configure, and update workstations, peripherals, software, and mobile applications;
• Perform basic checks and minor repairs on IT equipment;
• Participate in the inventory and management of IT hardware.

Documentation and Procedures

• Contribute to the drafting and updating of technical documentation and user guides;
• Participate in the continuous improvement of support and troubleshooting procedures.

Access and Account Management

• Manage the creation, modification, and deactivation of user accounts in systems;
• Collaborate on employee onboarding and offboarding processes (access, equipment, security).

Project Participation and Security

• Support IT infrastructure improvement projects under the supervision of the Technology Department;
• Ensure compliance with IT security policies and best practices regarding confidentiality;
• Participate in on-call emergency support on a rotating schedule

SKILLS AND QUALITIES SOUGHT

• Excellent knowledge of French, both spoken and written;
• In-depth knowledge of Microsoft Office;
• Independence and team spirit
• Exceptional customer service
• Attention to detail, thoroughness, and professionalism
• Ability to manage priorities
• Ability to work under pressure
• Knowledge of ticketing systems such as Octopus
• College diploma (DEC) in computer science or vocational diploma (DEP) in IT support
• Knowledge of project management tools

BENEFITS

• Group insurance partially paid by the employer
• Group pension plan with employer contributions
• Telemedicine and Employee and Family Assistance Program
• Annual reimbursement program for health and wellness activities

*All applications will be treated confidentially. Only candidates selected for interviews will be contacted.