Intake Agent

There is a place for you!

Cain Lamarre is the best-established and one of the largest law firms in Quebec. With 15 offices and 550 resources, including nearly 300 legal professionals, lawyers, and notaries active in all areas of law, combined with deeply rooted values that put people first, we can offer you a stimulating career in a welcoming environment.

Joining our firm means evolving in a stimulating, well-structured and welcoming environment, where your contribution is valued and your professional development is encouraged.

We are looking to welcome an Intake Agent. The position may be based at either of our offices.

PROFILE

The Intake Agent is responsible for the client and file opening process within the management system, in compliance with the firm’s rules and policies. Through the nature of their work, the agent contributes to the advancement and achievement of the firm’s objectives.

KEY RESPONSIBILITIES

• Receive and process client and file opening requests
• Verify that the information is complete and compliant while meeting the timelines established by the firm and ensuring quality follow-up
• Conduct conflict of interest searches and follow-ups as well as credit analyses in accordance with the firm’s rules and policies
• Communicate with internal and external clients to complete and update the information required for client and file openings
• Proceed with the closure of clients and files
• Prepare fee agreements
• Implement agreements and ensure proper follow-up
• Support and actively participate in continuous improvement efforts
• Ensure professional, efficient, and courteous client service to all users of the process

SKILLS AND QUALITIES SOUGHT

• Hold a DEC or relevant experience deemed equivalent
• Have a minimum of two years of experience in database management
• Demonstrate excellent proficiency in French both spoken and written
• Demonstrate good proficiency in English both spoken and written due to regular anglophone clientele
• Have an in depth knowledge of the Microsoft Office suite
• Demonstrate autonomy and team spirit
• Provide outstanding customer service
• Demonstrate rigor attention to detail and professionalism
• Ability to manage priorities
• Knowledge of the Maitre software is considered an asset

BENEFITS

• Group insurance partially paid by the employer
• Group pension plan with employer contribution
• Telemedicine and Employee and Family Assistance Program
• Annual health and wellness reimbursement program
• Hybrid work model available
• Opus & Cie program in collaboration with the STM if hired in Montréal

All applications will be treated confidentially. Only candidates selected for interviews will be contacted.